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Case Study

Service utilization

Our impact: Measurable + meaningful


$63 billion global food-and-beverage company


Despite multiple resources to improve decision-making around care and spending, employees followed through in low numbers. The issue was made more challenging by the many vendor-communication programs, making it difficult for employees to prioritize the resources that could benefit them most.


Drive utilization of third-party transparency and telehealth services so employees can receive better care, improve decision-making, and reduce their out-of-pocket costs

Our approach

Deliver communications that reach employees at the right moments and prompt engagement with the employer’s high-priority programs. Coordinate the universe of vendor communications into a unified, individually prioritized program for each employee.


130.1% increase in the utilization of transparency service

10,200 more visits to transparency service in year one

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