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Preventive + chronic care
Client
$160+ billion global telecommunications company
Problem
Despite generous coverage within the employer’s health plan, the company was experiencing substantially lower preventive and chronic care utilization than the plan’s overall book of business. Employee communications were ineffective; employees were not aware they were due for preventive care, that their plan covered the costs, or that care was easily accessible.
Goal
Increase member adherence to nationally recommended preventive and chronic screenings to preserve and improve member health and minimize avoidable treatment costs.
Our approach
Evaluate historical and monthly medical claims data to identify members in need of preventive and chronic care. Design engagement tailored to each employee to increase utilization.
Outcome
16.1% relative increase in adherence over baseline
7,394 net new preventive exams in original cohort (30,629 covered lives)
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