We’ve said before that where there’s data, there’s opportunity. The caveat is these opportunities come with risks. Security managers are quite familiar with this and know the proper corporate cultural norms, security-management frameworks, standards, and controls to manage these risks. However, CHROs who oversee health plans and benefits in this age of digital transformation need a crash course in such data-security and privacy risks as well.
Among the many initiatives an enterprise manages, connecting employees with their benefits is an important one. However, it requires significant, creative, and responsible use of data to make the experience relevant, meaningful, and timely. This brings us to two important goals: improving benefits engagement while safeguarding all the data it involves.
The Evive Operating System (eOS) has the secure infrastructure and data intelligence needed to manage the risks that come along with such enterprise goals. CIOs and CHROs alike need this system of intelligence to mitigate risk, while still delivering the benefits packages that make for an ideal employee experience.
Here’s how eOS can be a partner in this:
Protecting privacy and staying compliant
Especially for those employers with self-insured health plans, ensuring every member’s privacy rights are 100% communicated, acknowledged, observed, and protected is crucial. Such privacy is guaranteed to individuals by HIPAA, GDPR, FTC, and other regulatory jurisdictions, all of which are enforced by our experienced staff, operational processes, policies, and controls.
So when employee data enters the eOS ecosystem, that employer’s risk officer, IT team, and CIO can focus more on risk monitoring and strategy, leaving the enforcement processes and tools to the robust and secure eOS platform (certified by HITRUST CSF and SOC2 requirements).
World-class security posture and unique responsibility model
Most SaaS or cloud-based offerings propose a shared security responsibility model, which requires the employer to have deep knowledge of designing and monitoring their share of security architecture and controls. While many enterprises can be good at protecting the data and technology assets unique to their operations, they may not be as proficient in managing security and privacy details around ePHI (electronic protected health information) and PII (personally identifiable information). The self-insured plan management and HR teams need to be able to entrust the protection of ePHI to a specialist that excels at benefits management innovations and security risk management.
eOS promises a unique data-security responsibility model shoulders all the security control responsibilities. Unlike many companies where security is a technology or compliance exercise, our leadership team treats security first and foremost as a culture issue to be carefully nurtured and managed. Constantly safeguarding the data is where our philosophy of methodical paranoia comes into play. Our security culture, architecture, processes, controls, and appliances have all been battle-tested, and every team member—whether they handle PHI/PII every day or sit near someone who does—gets deeply trained in the philosophy and procedures from day one.
Data clean-room implementation is an example of our security culture and commitment. Access to clean rooms is closely controlled, which is enabled by both logical system access and high levels of physical security with video surveillance. Desktops inside the clean room do not support USB ports and other removable media.
This purpose-built security posture ensures a safe experience for end-users. For the people interacting with eOS day to day, the single sign-on (SSO) feature improves security by creating fewer log-ins and fewer passwords, as well as two-factor authentication to back it all up.
Complexity around data and system integration is arguably the biggest driver of security and compliance risks. With one platform, the amount of integration channels can be cut down significantly by using the standard-based data integrations. This means less data going through myriad pathways, and less risk for complications in the technology.
Not only does the aforementioned SSO simplify the employee experience with a single point of entry, the HR admins get a simpler experience when it comes to viewing user insights. The eOS platform underpins all solutions (whether from Evive or third-party vendors), creating a “single pane of glass” to monitor and unify all processes.
The eOS platform provides employers with an ever-expanding ecosystem of benefit vendors. Evive keeps these vendor partnerships smoothly integrated, relevant, and managed for everyone’s best interests—less lift for HR and IT teams.
As data-breach experiences across industries have shown, there are plenty of security risks in managing an extended vendor network. We appreciate the challenges and constantly fortify our security postures in identifying and managing those supplier security risks. Our integration with vendors leverages proven standards and protocols, and the onboarding process follows the secure software-development and third-party management lifecycle. This includes conducting key security audits for each vendor with the use of threat modeling and other risk management methods.
Finally, when it’s time to put the vendor benefits into action, we follow the least-access principle. In the context of benefits eligibility, eOS champions the use of data in communications between employees and vendors, to ensure only the people who need to be reached are being reached. Moreover, that data is shared responsibly by not over-sharing—only sending the “sanitized data,” or the bits of it that should be shared.
With this system in place, employers don’t have to worry about people receiving irrelevant messaging, or too much employee data being shared with too many point solutions. It means less risk for breaches, and a better user experience once again.
As a SaaS provider, Evive is committed to making the implementation process predictable from a budget, cost, timeline, and ROI standpoint. By threading together the privacy protection, certified security, simplified technology, and vendor management pieces into one platform, eOS is the secret sauce employers need.
Our goal is to alleviate the pressures of risk, so IT and HR teams alike can focus on providing stellar solutions for their employees—and connect people to the benefits that matter most.