Tag Archives: outcomes

A Word from Data Science: What’s Next for Evive Plan Choice

Additional contributors to this post include Vijendra S.K, Saksham Garg, and Ishmeet Singh of the Evive Data Science team.   Evive Plan Choice is a new-generation decision support product for employees who find themselves overwhelmed by their annual enrollment options—and employers who want to help them choose the right option for their individual needs. Without […]

Why We Do What We Do: The Role of Customer Success

What does it really mean? Customer success? To us, it means expressing the voice of the customer. It means bringing cross-functional teams together to remove any roadblocks that could prevent the customer’s goals from being met. But without a clear vision and grounding principles, customer success is just a term. It needs to be more […]

Examining Well-Being Through the Lens of VOI

Something interesting caught our eye in Mercer’s 2018 National Survey of Employer-Sponsored Health Plans. It wasn’t a surprising outcome or unexplainable trend; it was how large employers are measuring the success of their employee well-being programs.  The new lens through which employers are viewing that success? VOI, or value of investment. It’s a different set […]

Empower Advocates with the Right Information

When people have questions about their benefits, they mainly get answers about their current needs. But what if they were to get intuitive guidance toward future needs as well? While digital navigation is a pillar of achieving such a thing, human support is still needed. Sometimes, people just want to be connected with a live […]

Let the Users Dictate the Conversation

The best collaboration comes from listening. Our Director of Product Research and Innovation Jennifer Lindner wrote about the ways we apply listening skills to product development. As an active member of the Product team, I can attest to that. Asking questions, interpreting what’s said (and not said), and acting upon that information is what keeps […]

Closing the Loop to Contain Costs

The closed-loop system at Evive makes amazing outcomes possible in a number of ways. I’ve previously written about the life-changing results it brings—things like early diagnoses, adherence to future recommended care, and better health overall. But along with living healthier lives, people benefit from reduced and avoided expenses: money saved from unnecessary treatments or choosing […]

Creating Meaningful Products in Meaningful Ways

The purpose of benefits love is to change the way people use benefits—to help them focus on the things they care about in life—which reinforces our commitment to human-centered design in product development. It’s not just about seeing what our technology can do; it’s about what value that technology brings to people’s lives, and making […]

The Key to Unifying Benefits Experiences

One of the ultimate goals for benefits leaders is to deliver better experiences—from the way people access their benefits, to how they engage with each vendor, to the value they ultimately get out of it. But a common obstacle is that these experiences are often fragmented. This leaves employees feeling siloed and minimizes their connection […]

What Does the Client Experience Mean to Us?

My entry to Evive came with a unique transition: going from the client side to the vendor side. Among many things I learned, our approach to client relationships was something I found particularly compelling. As our CEO Prashant Srivastava mentioned in a recent blog post of his, our clients bring true partnership to our organization. […]