What does it really mean? Customer success? To us, it means expressing the voice of the customer. It means bringing cross-functional teams together to remove any roadblocks that could prevent the customer’s goals from being met. But without a clear vision and grounding principles, customer success is just a term. It needs to be more […]
Tag Archives: Continuous learning
21
Aug
Aug
As continuous learners at Evive, we’re always working to improve. So we recently collected feedback from our consultant partners to gain better awareness of how we’re perceived in the industry. A great deal of our business comes from consultants, which is why we thought it was imperative to hear from them on topics such as […]
06
Aug
Aug
The best collaboration comes from listening. Our Director of Product Research and Innovation Jennifer Lindner wrote about the ways we apply listening skills to product development. As an active member of the Product team, I can attest to that. Asking questions, interpreting what’s said (and not said), and acting upon that information is what keeps […]
23
Jul
Jul
This article originally appeared in Forbes. View it here. Entrepreneurs are typically the visionaries for a company, and they carefully hire a few key people to stand alongside them as they let that vision grow. As that visionary, you have an opportunity to get ahead of a massive talent challenge that even the most experienced entrepreneurs […]
18
Jun
Jun
Sometimes learning means unlearning, especially when it comes to building a growing enterprise. In my company’s 12-year history, reaching a certain level of success hasn’t come without scrapping old processes and building new ones at the right times. To support the growth of our business, it’s been critical for us to recognize not only when processes […]
02
Apr
Apr
It’s no mystery why large employers seek consultants in the benefits space. The industry is complex and ever-evolving, and it’s hard to know where everyone fits in. Even those of us living and breathing this industry every day know the work it takes to stay on top of the latest trends and changes, so it’s […]
25
Mar
Mar
We kicked off this year’s Evive Book Club with a favorite pick from one of our group’s co-founders. The highly recommended selection was The Art of Gathering: How We Meet and Why it Matters by Priya Parker. In the book, Parker taps into her many years of hosting, facilitating, and investigating gatherings of all kinds. […]
22
Mar
Mar
Curious, collaborative, high-integrity individuals—those are Evivers.
07
Mar
Mar
We work together at Evive to make real impacts every day. See how.
05
Feb
Feb
We’ve been on this journey of employee benefits for a long time—more than 100 years, in fact. An important milestone that started it all was when American Express Co. created the nation’s first private pension plan in 1875. At that time, benefits were one-size-fits-all, which made sense. The concept of adding pension plans was a […]