Archives

We’ve been on this journey of employee benefits for a long timemore than 100 years, in fact. An important milestone that started it all was when American Express Co. created the nation’s first [...]

Earlier this year, I wrote about why our commitment to the closed loop is so vital, and how it leads to real outcomes. Now, I’d like to examine the loop a little closer. Even incremental [...]

Sometimes a nudge is just a nudge. And sometimes, a nudge becomes a revolution. Nudge theory (behavioral economists and social psychologists have many labels for this concept) entered the public [...]

When was the last time you received an email or a text message from your cell phone provider, reminding you to pay your bill? Last week? Last month? What about your subscriptions? Do they renew [...]

“In theory, there is no difference between practice and theory. In practice, there is.” — Computer scientist Jan L. A. van de Snepscheut There are mountains of qualitative and quantitative [...]

“Hey, Alexa! Which benefits should I choose?” We may not be that far from the day when artificial intelligence can assess an individual’s unique circumstances, stage in life, number of [...]

Recently, some colleagues and I attended the Design for Action conference here in Chicago. At one of the sessions, Dr. Steven Wendell laid out an interesting scenario: Imagine you find a fish [...]

Your goals: To keep your employees informed about their benefits offerings, to help your employees take advantage of the benefits you offer right when they need them, and to maximize the value of [...]

As mentioned in a previous blog post, determining an individual employee’s specific mode of preference when it comes to receiving communications (and being able to deliver the message on all [...]

As an HR leader, you put considerable effort into selecting which benefits you offer your employees, and put just as much care into selecting the vendors that provide those benefits. The vendors [...]