Customer Experience (CX) and the ‘Great Resignation’

It’s clear that the Great Resignation will create challenges for senior leaders and HR departments. What’s less clear is whether it will make it difficult (or easier?) to find those interested in customer experience (CX) roles — and how it will affect their ability to collaborate with other parts of the business. Evive’s Elisabeth Duncan shares why leaving the workforce impacts more than workload and supply chain issues and the benefits of creating an empathetic culture. Read the article here.