Category Archives: Thinking

Can Predicting Medical Issues Help Prevent Them?

Imagine: You are in your car, pull up Google Maps, punch in your directions, and get on your way. Halfway through the drive, the app begins to recalibrate, indicating heavy traffic and suggesting an alternate route to get you to your destination faster.  What if a similar platform could give you just as smart of […]

Let’s Talk Chatbots: Can They Build a Better Benefits Experience?

Just a few years ago, it was predicted that the average person would have more conversations with bots than with their spouse by 2020. Whether or not this prediction is on track to pan out, it’s undeniable that chatbots have permeated the consumer experience. They help online shoppers fill their carts, assist with website navigation, […]

Why We Do What We Do: The Role of Customer Success

What does it really mean? Customer success? To us, it means expressing the voice of the customer. It means bringing cross-functional teams together to remove any roadblocks that could prevent the customer’s goals from being met. But without a clear vision and grounding principles, customer success is just a term. It needs to be more […]

Make a Case for Your Well-Being Program with These Tips

We’re in a new era of employee well-being programs. They’re smarter, more holistic, and measured for value in more ways than one. That’s why adding a well-being program is not only more nuanced than before, it’s practically a necessity to stay competitive for talent and to engage people on a deeper level. But it’s not […]

Looking Back to Look Ahead: What We Can Learn From Our Industry

As someone who’s been in the healthcare space for 30+ years, I’ve seen it evolve in more ways than one. It has informed how I look at consumer experiences across the board, as well as the challenges with treating healthcare consumers like any other. When I entered the larger benefits space, I saw large employers […]

Examining Well-Being Through the Lens of VOI

Something interesting caught our eye in Mercer’s 2018 National Survey of Employer-Sponsored Health Plans. It wasn’t a surprising outcome or unexplainable trend; it was how large employers are measuring the success of their employee well-being programs.  The new lens through which employers are viewing that success? VOI, or value of investment. It’s a different set […]

Empower Advocates with the Right Information

When people have questions about their benefits, they mainly get answers about their current needs. But what if they were to get intuitive guidance toward future needs as well? While digital navigation is a pillar of achieving such a thing, human support is still needed. Sometimes, people just want to be connected with a live […]

Propelling the World of Benefits Forward with the Right Technology

Predicting what people need when they need it: That’s the key to better care adherence, increased financial stability, and simply meeting life’s most important goals. This has historically been a challenging task, given the limitations of technology in the benefits space. But with the adoption of artificial intelligence, machine learning, predictive analytics, and intensive data […]

Learning + Growing: What Consultant Partners Have Taught Us

As continuous learners at Evive, we’re always working to improve. So we recently collected feedback from our consultant partners to gain better awareness of how we’re perceived in the industry. A great deal of our business comes from consultants, which is why we thought it was imperative to hear from them on topics such as […]

Evive Book Club Report: Contagious

Our 2019 summer read was The New York Times Best Seller, Contagious: Why Things Catch On by Jonah Berger. An interesting take on why certain types of content become popular (and why others don’t), this book sparked a fun discussion in the Evive Book Club. Whether crafting messages rooted in behavioral science or sharing stories […]