Monthly Archives: October 2019

Can Predicting Medical Issues Help Prevent Them?

Imagine: You are in your car, pull up Google Maps, punch in your directions, and get on your way. Halfway through the drive, the app begins to recalibrate, indicating heavy traffic and suggesting an alternate route to get you to your destination faster.  What if a similar platform could give you just as smart of […]

Let’s Talk Chatbots: Can They Build a Better Benefits Experience?

Just a few years ago, it was predicted that the average person would have more conversations with bots than with their spouse by 2020. Whether or not this prediction is on track to pan out, it’s undeniable that chatbots have permeated the consumer experience. They help online shoppers fill their carts, assist with website navigation, […]

Why We Do What We Do: The Role of Customer Success

What does it really mean? Customer success? To us, it means expressing the voice of the customer. It means bringing cross-functional teams together to remove any roadblocks that could prevent the customer’s goals from being met. But without a clear vision and grounding principles, customer success is just a term. It needs to be more […]

Make a Case for Your Well-Being Program with These Tips

We’re in a new era of employee well-being programs. They’re smarter, more holistic, and measured for value in more ways than one. That’s why adding a well-being program is not only more nuanced than before, it’s practically a necessity to stay competitive for talent and to engage people on a deeper level. But it’s not […]