Our impact
:
Measurable + meaningful

Evive clients are Fortune 1000s united by a shared philosophy: human capital is essential to their success. These leaders understand the role benefits can play in creating and sustaining a thriving, loyal workforce.

Our clients look to us to make their benefits investment work harder, measure its impact, and optimize their strategy over the long term.

Impact stories

Client

$160+ billion global telecommunications company

Problem

Despite generous coverage within the employer’s health plan, the company was experiencing substantially lower preventive and chronic care utilization than the plan’s overall book of business. Employee communications were ineffective; employees were not aware they were due for preventive care, that their plan covered the costs, or that care was easily accessible.

Goal

Increase member adherence to nationally recommended preventive and chronic screenings to preserve and improve member health and minimize avoidable treatment costs.

Our approach

Evaluate historical and monthly medical claims data to identify members in need of preventive and chronic care. Design engagement tailored to each employee to increase utilization.

By personalizing engagement and activating principles of behavioral science, Evive significantly increased member adherence to preventive screenings and chronic care services over previous mass-communication efforts―without adding incentives or changes in coverage.

Outcomes

16.1%

relative increase in adherence over baseline

7,300

net new preventive exams in original cohort (30,629 covered lives)

$1.85: $1.00

average return on investment

Client

$95 billion global aerospace company

Problem

Despite high levels of upfront enrollment, retaining patients in the disease-management program was difficult. Many patients dropped out, exacerbating conditions likely to benefit from consistent care management.

Goal

Increase utilization of disease-management and nurse coaching services.

Our approach

Replace nonexistent or one-size-fits-all communications with individualized messaging and delivery strategies to former program users, leveraging their relationship with a specific caregiver and encouraging continued utilization.

By leveraging past encounter data and developing individualized messaging for disease management patients, Evive helped drive higher levels of ongoing member engagement with nurse coaches.

Outcomes

13.1%

response rate that generated calls post engagement and re-established contact with their nurse

Client

$95 billion global aerospace company

Problem

Second-opinion benefits were being utilized by employees with common, everyday ailments rather than those likely to require high-cost care for conditions such as back pain and cancer. This was caused by an inability to target sub-populations likely headed for major treatment who could benefit from a second opinion.

Goal

Increase second-opinion utilization for members at high risk for back, knee, hip, and neck surgeries, decreasing the expense of high-cost surgeries when better options exist.

Our approach

Generate target member list using high-volume claims data and predictive algorithms with engagement messaging guided by behavioral science.

Using predictive modeling and individualized messaging delivered at the relevant time, Evive delivered higher second opinion utilization and cost savings. Member satisfaction also increased due to minimized costs and clear, tailored messaging vs. generic communications.

Outcomes

59

members consulted second-opinion service for musculoskeletal conditions

$2.1 million

avoided in unnecessary treatments*

10

members consulted second-opinion service for prostate and breast cancers

$360,000

avoided in unnecessary treatments*

*Savings estimates provided by second-opinion vendor

Client

$3.3 billion national medical equipment manufacturer

Problem

After adding a consumer-directed health plan option, enrollment was significantly lower than expected―particularly among the populations who stood to save the most from it. Lacking a compelling reason to justify a change, most employees chose to stay with the same plan they’d always had.

Goal

Increase enrollment in consumer-directed health plan among appropriate members to maximize cost savings.

Our approach

Readjudicate medical claims under new health plan options, with modifiers, to identify and engage members that would be better served in different plans that lower their costs.

Through individualized cost-savings calculations and tailored messaging based on actual data and expected outcomes, Evive motivated appropriate employees to switch to a new consumer-directed health plan option.

Outcomes

$1,430

average savings per member who switched plans

$500,000

savings in plan costs

Client

$95 billion national home-improvement retailer

Problem

The company was not seeing a return on employee incentive programs. Two reasons why: incentives were connected to activities that weren’t personally relevant to employees, and the company was understandably cautious about directing employees to screenings that were not evidence-based.

Goal

Engage members in health-promoting activities through a customized checklist based on unique member risk and benefit resources.

Our approach

Provide real-time messaging via the member’s employer HR portal to educate and inspire better health-related decisions and choice architecture based on risk and readiness.

Evive’s customized choice architecture allowed members to select from a range of relevant incentive activities based on survey, biometrics, claims, and benefits ecosystem data.

Outcomes

124,855

checklist items completed

81.9%

of members completed at least one incentive activity

54.2%

of members completed two or three incentive activities

Client

$95 billion global aerospace company

Problem

Low adherence to nationally recommended screenings was resulting in higher-than-expected incidences of life-changing cancer diagnoses—and the subsequent costs of treatment. Mass communications addressed to generic populations failed to inspire urgency around the possibly life-saving screenings available to employees.

Goal

Increase employee adherence to nationally recommended preventive screenings, to decrease the hardships and costs related to cancer treatment.

Our approach

Combine and evaluate claims, external, and encounter data for each employee, to identify the most at-risk candidates to nudge about preventive screenings. Create and communicate highly personalized messages to inform and inspire action.

Using data-driven insights, Evive identified employees likely to be at risk of cancer, then motivated them to seek medically recommended screenings. This resulted in early diagnoses of cancers that otherwise could have gone undetected until late-stage symptoms surfaced.

Outcomes

62,000

net new preventive exams, a 22.6% 
relative increase in adherence over baseline

$37 million

net savings in cancer treatment costs in year four due to early detections

30%

increase in colorectal cancer screenings 
with adherence exceeding 60% in year four

Client

$63 billion global food-and-beverage company

Problem

Despite multiple resources to improve decision-making around care and spending, employees followed through in low numbers. The issue was made more challenging by the many vendor-communication programs, making it difficult for employees to prioritize the resources that could benefit them most.

Goal

Drive utilization of third-party transparency and telehealth services so employees can receive better care, improve decision-making, and reduce their out-of-pocket costs

Our approach

Deliver communications that reach employees at the right moments and prompt engagement with the employer’s high-priority programs. Coordinate the universe of vendor communications into a unified, individually prioritized program for each employee.

Evive helped inform employees of their transparency and telehealth benefits and steered significantly greater numbers of employees to them, resulting in better employee health, higher vendor utilization, and greater employer ROI.

Outcomes

130.1%

increase in utilization 
of transparency service

10,200

more visits to transparency 
service in year one

$1,685,512

savings due to engagement 
with telehealth service

Client

$95 billion national home-improvement retailer

Problem

The company’s large population underutilized benefits, overspent on services, and neglected potential health risks. With more than 400,000 employees, the company sought a more objective way to select benefits that would increase use, reduce spending, and identify risks.

Goal

Learn each employee’s high-priority health and lifestyle goals, so the company can invest in benefits that employees will use. Create awareness of each employee’s health risks so employees can be directed to the specific benefits that are most relevant to them.

Our approach

Create custom survey tools to learn each person’s current health goals and lifestyle needs so we could better understand each employee’s intrinsic drivers. Engage employees to understand benefits preferences and discover hidden health risks.

Evive’s customized survey of targeted, meaningful questions allowed for greater personalization of benefits and messaging about them. Potential health risks are also now identified, and employees are directed to specific resources that can help them mitigate those risks.

Outcomes

81.4%

completed benefits questionnaire
(164,000+ employees)

65.3%

completed hidden-health-risk survey
(131,000+ employees)

$7.7 MM

total savings in cancer treatment due to early detections

Client

$63 billion global food-and-beverage company

Problem

The company offered webinars to help educate employees about the financial implications of their benefits decisions. But existing communications were lost in the annual open-enrollment shuffle, and few employees were aware the webinars were even available.

Goal

Increase the number of registrations and attendees for webinars, while streamlining the overall communications program to include only high-impact, relevant messages. Give employees greater confidence in their benefits choices.

Our approach

Create a data-based, event-driven program of communications leading up to open enrollment, with messages coordinated within the overall communications calendar. Use principles of behavioral science to nudge employees to take action and register for the webinars.

A strategically coordinated email communications program, written using proven behavioral science techniques, was timed to coincide with key decision points during the open-enrollment process.

Outcomes

314.2%

more registrations for “Basics of Insurance” webinar
254.5% higher attendance

339.1%

more registrations for “HSA Back to Basics” webinar
342.9% higher attendance

Contact us to learn how we can help you achieve impacts like these.

In good company: a sampling of leaders choosing Evive