Client$95 billion global aerospace company
Despite high levels of upfront enrollment, retaining patients in the disease-management program was difficult. Many patients dropped out, exacerbating conditions likely to benefit from consistent care management.
Increase utilization of disease-management and nurse coaching services.
Replace nonexistent or one-size-fits-all communications with individualized messaging and delivery strategies to former program users, leveraging their relationship with a specific caregiver and encouraging continued utilization.
By leveraging past encounter data and developing individualized messaging for disease management patients, Evive helped drive higher levels of ongoing member engagement with nurse coaches.
response rate that generated calls post engagement and re-established contact with their nurse