Our impact:
Measurable + meaningful

Disease management

Client

$95 billion global aerospace company

Problem

Despite high levels of upfront enrollment, retaining patients in the disease-management program was difficult. Many patients dropped out, exacerbating conditions likely to benefit from consistent care management.

Goal

Increase utilization of disease-management and nurse coaching services.

Our approach

Replace nonexistent or one-size-fits-all communications with individualized messaging and delivery strategies to former program users, leveraging their relationship with a specific caregiver and encouraging continued utilization.

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By leveraging past encounter data and developing individualized messaging for disease management patients, Evive helped drive higher levels of ongoing member engagement with nurse coaches.

Outcome

13.1%

response rate that generated calls post engagement and re-established contact with their nurse

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